Current Opportunities

Customer Service / Billing Agent ($30-$40K)
Senior Cisco Network Engineer ($70-$100K)
Help Desk Engineer ($30k-$40k)

Qualifying candidates send resumes to jobs@fpweb.net.


Customer Service / Billing Agent

Growing managed web hosting provider, Fpweb.net Web Hosting (fpweb.net), located in Fenton, Missouri seeks an experienced Customer Service Agent. Fpweb.net offers paid medical, dental, matching 401K, paid vacation, paid health club membership, life insurance and paid sick leave. Flexible schedule, casual dress, fast paced and challenging environment make this a rewarding opportunity for the right candidate.


Job Description

This full-time customer service position requires outstanding people skills, high energy and a positive attitude. Answering phone/email inquiries, taking and following up on service requests from customers, coordinating orders with sales and engineering personnel, basic computer skills, and being warm, helpful, pleasant and responsive to coworkers and customers are critical aspects of the job. This is an important position as you are often the first point of contact with our customers. A positive, friendly and helpful attitude is a must. Please enjoy working with and helping people.


Hours

Monday-Friday 10-7pm.


Requirements
  • Great with people - warm, friendly and helpful in person and on the phone
  • Strong communication skills (written and verbal) and attention to detail
  • Excellent reconciling and problem solving skills
  • Basic computer skills (MS Office/ Outlook) and strong typing ability
  • Excellent organizational skills
  • 3-5 years of customer service experience
  • 2-4 years of accounting experience a plus
  • High-energy multi-tasker who likes to be busy
  • Enjoy and take pride in providing excellent service
  • Available some evenings

Why You'd Want This Job
  • Steady, stable work with a growing, locally owned company
  • Great benefits including excellent health care, 401k and paid vacation
  • We hire only “the best” and offer higher pay and a progressive work environment
  • Clear opportunities for advancement with a well-respected Fenton company (Fenton Chamber of Commerce 2007 Company of the Year)
  • A great group of people working as a real team

Candidates meeting requirements send resumes to: jobs@fpweb.net

NO PHONE CALLS. LOCAL CANDIDATES ONLY.


Senior Cisco Network Engineer ($70-$100K)

Are you looking to utilize your computer skills, cognitive abilities and enthusiasm in a growing industry? Fpweb.net Web Hosting (fpweb.net), a rapidly growing managed hosting provider, seeks a full-time, experienced Senior Cisco Network Engineer. A sharp engineer with fresh and functional solutions is needed to support our data center. If you are sharp and want to actively contribute to a company’s future, this is the job for you. If you can think “outside the box,” this is the job for you. If you enjoy a fast paced environment and can grasp technologies quickly, this is the job for you. We offer paid medical, dental, 401K, paid vacation, paid health club membership, laptop/smartphone, life insurance and paid sick leave. Flexible schedule, casual dress, fast paced and challenging environment make this a rewarding opportunity for the right candidate.


The Senior Cisco Network Engineer will be responsible for:
  • Implementing, supporting, and maintaining 24x7 network services serving as one of the highest levels of escalation for network and security issues.
  • Responsible for ongoing recommendations of network policies and standards.
  • Act as architect responsible for capacity planning and configuration assessments for our routers, switches, network appliances, host, and other communication devices.
  • Ability to manage multiple large scale projects in a fast paced environment and provide leadership other members of the team.
  • Be able to turn business problems into technical solutions.
  • Managing configurations and the deployment of equipment in compliance with established policies.
  • Ability to recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure.
  • Troubleshooting and reporting of network performance issues.
  • Responsible for maintaining system and network availability and monitoring of services.
  • Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products and to provide recommendations for purchases with our corporate objectives in mind.

Qualifications:
  • Candidate will have a current CCNP and working towards CCIE.
  • 7+ years of experience in network engineering, preference given to those with experience in the hosting industry; must have the ability to lead others.
  • Expert knowledge of TCP/IP; including PPP, VRRP, HSRP, BGP, IGRP/EIGRP, NAT, QoS, and SNMP, VOIP, Ethernet.
  • Expert experience with Cisco routers and switches, Cisco PIX/ASA, Checkpoint firewalls, Nokia, Cisco and Nortel load balancers.
  • Expert in Voice and Data network design and maintenance (Cisco Call Manager)
  • Excellent project management and communication skills.
  • Extensive knowledge in VPN Technologies
  • In-depth knowledge of network monitoring and other network administrative tools.

Apply now for immediate consideration!

Fpweb.net is conveniently located with easy access in Fenton, Missouri, right near the intersection of I-44 and Highway 270.

Candidates meeting requirements send resumes to: jobs@fpweb.net

NO PHONE CALLS. LOCAL CANDIDATES ONLY.


Help Desk Engineer ($30-$40k)

12 hour rotating shifts, 3 days on/3 off. 1st and 2nd Shifts Available


Job Overview

Are you looking to utilize your computer skills, cognitive abilities and enthusiasm in a growing industry? Fpweb Web Hosting (fpweb.net), a rapidly growing managed hosting provider, seeks a full-time, experienced Level 1 Help Desk Engineer. People with fresh and functional solutions are needed to support web hosting customers. This position has room for plenty of advancement. If you are sharp and want to actively contribute to a company’s future, this is the job for you. If you can think “outside the box,” this is the job for you. If you enjoy a fast paced environment and can grasp technologies quickly, this is the job for you. 


Job Description

Duties & Responsibilities:

  • Provide 1st level Technical Service support for web hosting customers.
    • Answering phones and e-mail in a timely manner.
    • Documenting the call and ensuring accurate information is captured.

  • Manage and take ownership of the resolution process for all customer related issues.
    • Follow the correct troubleshooting procedures to ensure proper and timely resolution.
    • Make timely calls/emails to the customer to ensure they are informed of the status and the expected resolution of the issue. Document accordingly.

  • Identify and escalate obstacles influencing timely resolution to customer requests.
  • Maintain expected service levels.
  • Maintain and build on proficiency with tools needed to perform your daily functions.
  • Develop expertise in the tools and FWHN products/services that will lead to shorter resolution times.
  • Adhere to proper escalation policies keeping severity levels accurate and management awareness.
  • Perform other assignments requested by the manager.
  • On call weekend support twice per month.

Competencies:

  • FAST
    • Delivers high quality and timely work
    • Demonstrates urgency, drive, energy and enthusiasm
    • Adapts to changing objectives and priorities
    • Develops or supports ideas that move the business forward
    • Demonstrates a willingness to try new approaches and procedures
    • Raises potential implementation issues, offering solutions where possible
    • Highlights areas of duplication and inefficiency
    • Identifies activities that waste time and effort
    • Highlights where policies and practices are unnecessary

  • ACCOUNTABLE
    • Plans and prioritizes workload and demands
    • Sets and meets ambitious goals and standards for self
    • Uses self awareness to improve own performance and contribution
    • Acts as a role model to inspire higher standards, efforts and results in others
    • Upholds company policies, procedures, requirements and regulations
    • Identifies risks and recommends ways of managing risk
    • Makes timely decisions and takes responsibility for them
    • Analyses and demonstrates understanding of the short / long term implications of actions
    • Formally or informally assesses effectiveness of own work and area

  • SERVICE DRIVEN
    • Focuses on customers' needs
    • Pushes for resolution of issues that cause customer problems and dissatisfaction
    • Takes personal ownership to deliver customer satisfaction
    • Identifies and implements practical ways to overcome obstacles
    • Consistently delivers on commitments
    • Identifies key groups and individuals with whom to interface
    • Discusses changing needs with key groups
    • Keeps others informed of changes that impact them
    • Adapts approach and actions to requirements of different groups
    • Actively supports continuous process improvement
    • Recommends process improvements to increase customer satisfaction
    • Proposes solutions to specific issues and problems

  • TEAM
    • Actively shares knowledge and information
    • Effectively contributes in team meetings and group discussions
    • Listens actively to others
    • Communicates regularly, clearly and precisely both verbally and in writing
    • Acts with integrity, openness and fairness
    • Collaborates with others
    • Works effectively within a variety of teams and structures
    • Respects and works effectively with diverse people, perspectives and ideas
    • Supports and acknowledges high performance in others
    • Takes opportunities to give constructive feedback
    • Identifies opportunities to use own knowledge and expertise to develop others
    • Open to innovation from others
    • Presents a positive outlook encouraging others to accept change

  • * This is a representative list of the duties required of this job. It is not intended to be all-inclusive.


Job Specifications

Required Skills & Education

  • BS in Computer Science preferred or relevant work experience.
  • Minimum 2 years related experience with PC and network functions.
  • Technical expertise in DNS, TCP/IP, LAN/WAN technology, Ethernet protocols.
  • Technical expertise in Windows XP workstations and Windows 2003 servers.
  • Network +, MCP certifications desired.
  • Understanding of network technologies.
  • Must have the ability to work under pressure.
  • Outstanding organizational skills required.
  • Troubleshooting skills and experience required.

Candidates meeting requirements send resumes to: jobs@fpweb.net

NO PHONE CALLS. LOCAL CANDIDATES ONLY.