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Overnight Help Desk Support – Level 1 Engineer

June 1, 2015


At Fpweb.net, we’ve made quite a name for ourselves by providing rapid support the minute our customers need us. We’re hiring smart, caring people who are passionate about technology and focused on delighting our customers by solving issues quickly. Your main requirements will involve answering client questions, assessing trouble tickets, resolving issues and always providing five-star customer service.

Essential Functions:

  • Support and maintain server issues in a 24/7 environment
  • Learn to support Windows Servers, Exchange 2010, SQL 2008, SharePoint (WSS, MOSS), SharePoint 2010, SharePoint 2013, VMM, Hyper –V and other hosting solutions
  • Support multiple large scale projects in a fast-paced environment
  • Recommend technical solutions that enhance performance and turn business problems into technical solutions
  • Troubleshoot and report server performance issues
  • Occasional blog writing and projects with other departments
  • On call one week out of every six
  • Be available for negligible travel
  • • Remain productive in a highly flexible office environment

Requirements:

  • 2+ years of experience in technical support, preferably in the hosting industry
  • Must have experience in customer-facing environments
  • Associate’s degree preferred
  • Knowledge of Windows 2003/2008/2012 server configuration and administration, DNS, TCP/IP, Active Directory and IIS
  • Must have excellent written and verbal communication skills

A Great Fpwebber:

Takes smart risks. Exhibits courage. Is a "driver." Removes ambiguity. Embraces open communication. Cares for others first. Likes to laugh. Thrives on being challenged. Is resilient when faced with setbacks. Teams well with others. Demands quality results. Is forward-thinking. Adapts easily to change. Solves problems creatively.

Note to Recruiters and Placement Agencies:

Fpweb.net does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Fpweb.net employee. Fpweb.net will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Fpweb.net and will be processed accordingly.


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