Questions? Feedback? powered by Olark live chat software
Admin Support graphic

Managed Administrative Support Services

Request More Information

Benefits of Administrative Support Services:

Outsourcing your support requests to specialists provides more output with less input in relation to cost, time and resources. And when you cut down the costs without losing the quality, everyone wins.

  • Control capital costs

  • Rapid response time

  • Reduce labor costs

  • Increase staffing flexibility

  • Reduce risk

How does it work?

* Only available to current hosting customers.

Some examples of support requests

Level 1 Support

*including but not limited to

  • Managed Path Management
  • WEB Application Security
  • Adjusting SSL certificates & SSL Config
  • Site Quota Management
  • Creation of New SharePoint Team Sites
  • Creation of Content Databases
  • Site Collection Creation
  • Role Delineation among servers
  • Service Application Creation & config
  • Start SharePoint services
  • WEB Application creation and config
  • Site Collection Security
  • Regional Settings
  • User Alerts
  • RSS Configuration
  • Search Visibility config
  • Site Output Cache
  • Moving Sites Within a Site Collection
  • Uploading and Installing Templates
  • Apply an installed Theme to a Site
  • Config HTML Viewer
  • Config Document Conversion Services
  • Site Collection Feature Management
  • Adding Content to a SharePoint Page
  • Creation of New SharePoint Team Sites
  • Managing a Sites Navigation
  • Edit a Title, Description, or Icon for a Site
  • Manage Permissions for Site or Site Collection
  • New Management Paths & Alternate Access Mappings

Level 2 Support

*including but not limited to

  • Service-Pack & Hot-fix application
  • Adding new servers to the farm
  • Install & Configure Third Party Web-Parts
  • Custom Web-Part Configuration
  • Master Pages and Page Layouts
  • Simple (OOTB) Workflows
  • Resetting a Site Definition
  • Applying and Managing Page Layouts
  • Configuring InfoPath Forms Services
  • Managing Data Connection Files
  • Basic SharePoint Migrations
  • Manage/Change topology for Service Applications (multi-server plans only)
  • Execution of all STSADM\PowerShell commands
  • Managing the Following Galleries
    • Site Content Types, Site Columns, Site Templates, List Templates

Level 3 Support

*including but not limited to

Senior Support Admin

  • Firewall Management
  • Switch Management
  • Group Policy Management
  • ISP Support Assistance
  • Advanced SharePoint Migrations
  • Disaster Recovery Setup and Maintenance
  • Hyper-V Support
  • Storage Support
  • ADFS Setup
  • Forms Based Authentication

Partner Level

Partner Level support requests will require extensive work that will need to be scoped, approved and billed accordingly.

View Partner Directory

High-Level Admin

  • Governance
  • Data Retention Policies
  • Advanced Workflow Configuration
  • Two Factor Authentication
  • Kerberos Authentication
  • Microsoft Exchange Management
  • Microsoft Lync Management
  • Encryption
  • BLOB Storage
  • Branding
  • Custom Code

© Copyright 2015 LC. All Rights Reserved

Click here to chat!