Free Technical Support – Before You Call

To help us serve you best, please verify your problem with this list of common Support issues so our Support engineers can address your problem as quickly as possible.

SERVER CONNECTIVITY

• Server connectivity to your site (not responding by domain or IP address)
• Inability to connect with FTP via domain or IP address
• Inability to upload files via FTP
• Browser–dependent formatting (different appearance from one browser to the next)
• Connecting to your mail server

SCRIPTPATH

• Verify the script was uploaded as a text file
• Verify that the path to the interpreter is correct
• Check that the path to your site is correct
• Verify that you can publish and import a Web page (including publishing to a local drive)
• Verify that our E–mail forms and confirmation forms are working properly on your server

SQL SERVER

• Verify that you can log on to your SQL account
• Verify you have administrator access to your SQL database
• Set MIME types on NT servers only

MAIL SERVER

• Verify that your domain can send & receive mail
• Verify the mail server is up
• Verify you can log on & administer your mail server
• Verify the mail server is functioning properly

DOMAIN

• Verify your domain is on our DNS servers
• Verify that your Registrar, such as Network Solutions, has your domain pointed to our DNS server