Getting Started – Frequently Asked Questions

• How can I get help with my domain name?
• How do I check my email, and how do I create new email accounts?
• What's the difference between a POP3 account and a forwarding account?
• What's a catch–all email address?

Getting Started

How can I get help with my domain name?

Please review our domain name FAQ or give us a call.  We're happy to assist you with transferring your domain name.

How do I check my email, and how do I create new email accounts?

To check your email, first log into your SmarterMail server's Website. If you do not know the URL to access your SmarterMail, please contact us to assist you. If you do know the URL to SmarterMail, please read the SmarterMail Support Guide to check your email, create email accounts, and more information.

What's the difference between a POP3 account and a forwarding account?

A POP3 email account receives and stores email on the email server here at Fpweb.net. You log into the account directly to retrieve mail. A forwarding account uses your Fpweb.net domain name (you@yourdomain.com), but sends the mail to another email account that you specify. The other account can be anywhere; you@aol.com, you@home.com, etc. The messages are not stored on our server, but rather "forwarded" to the other target email account. Each Fpweb.net account includes three or more POP3 email addresses and unlimited email forwarding.

What's a catch–all email address?

If you created POP3 email accounts and someone sends you an email addressed to a username that does not exist for your domain name, then you have two options:

1. Use the 'catch–all' email feature.
   This feature will forward every email message that is going to a nonexistent email account to any other email address that you specify. This email feature allows you to not miss any email that comes to your domain name.
2. You can do nothing and these emails will be automatically bounced back to the user notifying them that the particular email address is nonexistent.