Setting Up & Managing Hosted Exchange – Control Panel Administration

This is a quick guide explaining the functions that an administrator can perform in the Exchange control panel to set up and manage Exchange mailboxes.

How to Create a Mailbox in Exchange

Please note: you can only create new mailboxes when you have unused accounts in your Exchange hosting service. If you need to add a new mailbox and you are already running at capacity, contact us to add another Exchange mailbox to your account.

Once you are logged in, Click the "Add User" button on the home page.

For "User Principal Name" you must enter the full email address that you want for the new user including domain (i.e. username@domain.com). Please note: the domain name must match the domain name that is the default for your mail domain.

Enter a password in the "Password" field and enter it again in the "Confirm Password" field.

Check the box that says "Optional Fields".

You can ignore all of the optional fields except the "Display Name" field and the "Make Administrator" check box.

The display name is the "from" value that appears in the recipient's inbox when you send them an email. If you leave it blank, your "from" name will be your full email address. Alternatively you can enter something else in this field, if you want. Many people prefer to have their full name appear instead of their email address (i.e. "John Doe" as opposed to "johndoe@domain.com"). NOTE: You cannot edit this value later.You must contact FPWEB staff if you want the display name changed after the user is created.

The "Make Administrator" box should be checked if you want this user to be an administrator for your email domain. This will give this person the ability to change any user's password, create new users, delete users, create SMTP aliases, create distribution lists, change users' administrator role, and change mailbox size for any user. Most users should NOT need the admin role.

Check the "Exchange Settings" box. This will make sure that the user gets a mailbox. For "Plan Name" choose the size of the mailbox that you desire. We allow 200 MB mailboxes for each user by default. You may adjust the size of your users' mailboxes in increments of 100 MB up to 1 GB. Please note: you have a specified amount of mailbox space allocated. You get 200 MB for each mailbox account (so if you have 4 mailboxes allowed, you will have 800MB available). You can allocate that space anyway you like in 100 MB increments between your users, but the system will not allow you to make a change if it will take your total storage space beyond your allowance. We recommend that you create your accounts with 200 MB mailboxes. You can change these mailbox sizes after the users are created. See the "Change mailbox size" heading below.

To finish creating the new user click the "Submit" button at the bottom right of the page.

How to Delete a Mailbox in Exchange

  1. Once you are logged in to the home page, simply click the "Delete" button to the right of the mailbox user that should be deleted.
  2. You will get a pop-up windows asking if you are sure you want to delete the account.
  3. Click "OK" if you want to delete it. Click "Cancel" if you do not.

Change any user mailbox password in Exchange

  1. Once you are logged in to the home page, click the hyperlink that represents the user who needs a password reset.
  2. Click the "Change Password" link on the left side of the page.
  3. Enter the new password in the "New Password" field. Enter the password again in the "Confirm Password" field.
  4. Click the "Submit" button at the bottom right side of the window to finish.

Add distribution list

Once you are logged in to the home page, click the "Services" tab towards the top of the screen.

Click the "Distribution List" link on the left side of the window. Then click the "-Add Distribution List" link that will appear immediately below the "Distribution List" link.

  1. Choose a name for the new distribution list and enter it in the "Name" field.
  2. Choose an existing email account to be the list manager by choosing a user from the "Managed By" pop-up box.
  3. Click the "Submit" button at the bottom right corner of the window to finish.
  4. To add users to a distribution list once it is created in the control panel Launch Outlook.
  5. Go to the tools menu and choose 'Address Book'.
    Select 'Global Address List' from the 'Show names from the' pop-up list.
  6. Double-click the distribution list. Click the 'Modify members' button to add members.

Change user admin role

You can use this procedure to make a standard user an administrator or to make an administrator a standard user.

  1. Once you are logged in to the home page, click the hyperlink that represents the user whose role you wish to change.
  2. Click the "Change Role" link on the left side of the window. The window will tell you whether the user is currently an administrator or not.
  3. Click the "Change Role" button at the bottom right of the window to change the user's role.

Change mailbox size for a user

We allow 200 MB mailboxes for each user by default. You may adjust the size of your users' mailboxes in increments of 100 MB up to 1 GB. Please note: you have a specified amount of mailbox space allocated. You get 200 MB for each mailbox account (so if you have 4 mailboxes allowed, you will have 800MB available). You can allocate that space anyway you like in 100 MB increments between your users, but the system will not allow you to make a change if it will take your total storage space beyond your allowance. We recommend that you create your accounts with 200 MB mailboxes. This procedure will show you how to change mailbox size.

  1. Once you are logged in to the home page, click the hyperlink that represents the user whose mailbox size you wish to change.
  2. Click the "Exchange Settings" link in the left side of the window. This will create a new entry underneath the "Exchange Settings" link called "-Change Mailbox Plan". Click this link to continue.
  3. Select the mailbox size that you would like to use for the account in the "Plan Name" pop-up box.
  4. Click the "Submit" button in the bottom right of the window to finish.
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