Exchange 2010 Hosting – Frequently Asked Questions

Microsoft® Exchange Server 2010 Support

Exchange Hosting Questions & Answers:


How do I create a new Public Folder in Exchange 2010?

How to Create a Public Folder:

  1. Login to Exchange Management Console.
  2. Under Organization Configuration, click Mailbox.
  3. Ensure the Database Management tab is selected, click to select the appropriate mailbox database, and choose New Public Folder Databases in the Actions pane.
    Exchange 2010 Create Public Folder screenshot #1
  4. On the New Public Folders Database window, enter an appropriate name for the database.
    Exchange 2010 Create Public Folder screenshot #2
  5. Click Browse and select the correct server. Click Next.
  6. On the Set Paths screen, you can accept the default paths or point to a specific path & then click Next.
  7. The new databases will now be configured. Click Finish to complete the setup process.

How do I delete a Public Folder in Exchange 2010?

How to Delete a Public Folder:

  1. Login to Exchange Management Console.
  2. Under Organization Configuration, click Mailbox.
  3. Highlight the appropriate Public Folder database and select Remove from the right-hand pane.
    Exchange 2010 Delete Public Folder screenshot

How do I create a new User mailbox in Exchange 2010?

How to Create User Mailboxes:

  1. Login to Exchange Management Console.
  2. Next, in the left pane (under Recipient Configuration), right-click on Mailbox and select New Mailbox.
    Exchange 2010 Mailbox Creation screenshot #1: New Mailbox
  3. The Wizard will open. Select the type of mailbox you would like to create. In this case, we are going to select User Mailbox.
    Exchange 2010 Mailbox Creation screenshot #2: New Mailbox Type
  4. For User Type, you may either select a user that does not currently have a mailbox configured or select New User.
    Exchange 2010 Mailbox Creation screenshot #3: Mailbox User Type
  5. Complete the User's information for their new mailbox:
    Exchange 2010 Mailbox Creation screenshot #4: New Mailbox User Information
  6. Give the new user an Alias. Select your mailbox database by clicking Browse.
    Exchange 2010 Mailbox Creation screenshot #5: User Alias in Mailbox Settings
  7. Select the desired Archive Settings. The default setting is Don't Create an Archive.
    Exchange 2010 Mailbox Creation screenshot #6: New Mailbox Archive Settings
  8. Confirm settings and click Finish to complete the setup process. You will now see the new mailbox listed in the Mailbox user window:
    Exchange 2010 Mailbox Creation screenshot #6: Confirm new mailbox in Mailbox user window

NOTE: Do not create mailboxes within Active Directory. Instead, use the Exchange Management Console for creating and enabling ALL email mailboxes.

How do I delete or disable mailboxes in Exchange 2010?

How to Disable & Delete Mailboxes:

Disabling and/or deleting mailboxes in Exchange 2010 is simple.

  1. Login to Exchange Management Console.
  2. Select Recipient Configuration >> Mailbox.
  3. Now, select the mailbox you would like to disable or delete:
    Exchange 2010 Delete Mailbox screenshot #1: Select Mailbox
  4. On the far right Action pane, select Disable or Delete. Click Yes in the alert window that pops up:
    Exchange 2010 Delete Mailbox screenshot #2: Right-click to Remove
    • Disable Mailbox:
      Exchange 2010 Delete Mailbox screenshot #3A: Confirm Mailbox disabled
    • Delete Mailbox:
      Exchange 2010 Delete Mailbox screenshot #3B: Confirm Mailbox deleted

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