Windows Mobile OS Configuration for Microsoft Exchange

This document assumes that you have already installed Microsoft® ActiveSync and are already synchronizing your Windows Mobile device with your computer. If you have not yet done so, please follow the directions provided by your device manufacturer and/or service provider before continuing. This document also assumes that this device has not previously been synchronized with another Exchange server via Exchange ActiveSync. If you are currently connected to another Exchange server, you will have to delete the existing Exchange server source before continuing.

Add your Exchange server to your existing partnership

Dock the Windows Mobile device to the computer using whatever method suggested by the manufacturer or service provider.

Open Microsoft® ActiveSync (from the systray, a desktop shortcut, or the programs menu in 'Start').

Go to the 'tools' menu and choose 'Add Server Source'. Enter the information as indicated below:

  • Server Address: please refer to your welcome documentation
  • Check the box for 'This server requires an encrypted (SSL) connection'
  • User name: your full email address (i.e.
  • Password: your Exchange account password
  • Domain: hosting01
  • Check the box for 'Save password'
  • Click 'OK'

The following screen will ask you to decide which items you want to synchronize with your Exchange server and which items you want to synchronize with your computer. Generally speaking you will want to select all of the checkboxes in the Exchange Server area. You may highlight any individual item by clicking on it (such as 'E-mail') and then click the 'Settings…' button for more detailed synchronization settings for that item. When you are ready click 'OK'.

Synchronization with your Exchange server will begin.


Most synchronization problems occur because the wrong password was entered in the server settings page. Before you do anything else, try to re-enter the password and check the spelling of the other fields as well. If this does not correct the connection problem you may need to connect using your Exchange native email address instead of your personal domain email address.

Your personal email address is the domain that you registered your account with. Every Exchange account also has a native email address which Exchange can use to identify you. All native email address will end with ''. This domain is owned by If you are having connection problems you should try to enter your native email address into the 'User name' field in the server setup screen. A native email address will usually look something like So if your email address is your native address may be something like You need to look up your account in the Exchange control panel to verify exactly what your native address is. You must be an administrator of your domain to see this information. If you are not a domain admin, please contact the user with your organization who is set up as the administrator. Once the administrator is logged in to the control panel, he or she can click the user in question. It will give you a list of all the email address configured for the user. Your native email address is the one that ends with ''.

Try to enter this email address in the 'User name' field.

If this doesn't work, try to add the native email address WITHOUT the @domain section. So to use the previous example if your native address is, try to enter joe_mydomain as the user ID.

Configure automatic delivery of mail to your device (Direct Push)

Direct Push technology will allow you to receive your email on your Windows Mobile device while you are on-the-go as long as your device has an internet connection.

Please note: in order to use the Direct Push feature of Exchange ActiveSync, your device must have the Microsoft Messaging & Security Feature Pack for Windows Mobile OS installed. This feature is now available for a number of devices. Please see or contact the service provider of your device for availability of the upgrade and instructions for installation. Many newer devices have this feature enabled out of the box.

OS installed. This feature is now available for a number of devices. Please refer to Microsoft's resource Understanding Direct Push or contact the service provider of your device for availability of the upgrade and instructions for installation. Many newer devices have this feature enabled out of the box.

To enable Direct Push follow the directions below (note: the manufacturer of your device may have these options configured differently).

Open 'ActiveSync' on your Windows Mobile device (you may need to choose 'programs' from the Start menu). Choose 'Menu' from the ActiveSync window and click the 'Schedule' option. There are two schedule items that can be adjusted, peak times and off-peak times. Each of these items can be set to one of three basic options 'manually' (you have to manually initiate the ActiveSync process from the device), Every x minutes/hours (your device will automatically check for new mail at an interval you specify), or 'As items arrive' (Direct Push – email will be delivered to your device as messages are received by the Exchange server. You will see that there is a link at the bottom of the page where you can adjust the settings of your peak times. This is useful because you can set your device to manually sync duringbusiness hours when you may be at your desk anyway, but deliver automatically when you leave for the day.

***Please note: Enabling Direct Push will drain the battery of your device faster because it leaves your internet connection open. This could potentially also be an issue if you are not subscribed to an unlimited usage internet plan on your device.

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