Our Support

We got this. Fpweb.net’s Managed hosting services and proven server configurations are ideal for organizations requiring a secure, highly available and redundant infrastructure to support their business-critical systems and applications. This is especially true for companies that would rather leverage Fpweb.net’s substantial infrastructure than plan, build and manage one themselves.

Whatever it takes. Our support is the stuff legends are made of. Our support engineers and expert consultants have a level of SharePoint knowledge that is simply unparalleled. They are here to make sure your hosted deployment is operating at its highest potential 24 hours a day, 365 days a year.

We’ve seen it all.

Unmatched managed hosting experts who get it right the first time.

We want you to succeed. That's why every SharePoint expert at Fpweb.net takes pride in what they do. It's our relentless passion that drives us to make sure everything we do is up to your standards.

Your very own support pit crew. Our unrivaled team of hosting mechanics operates like a well-oiled machine, tirelessly working together until your solution is complete…
The process starts with our solution consultants, who architect your solution to your exact specifications. Your solution is then carefully engineered and built to spec and supported by our systems engineers. The entire process takes place under the caring watch of Fpweb.net operations management.

What is a “managed” hosting service?

With managed SharePoint hosting from Fpweb.net, you get all the flexibility you need to customize your servers and applications without having to patch, monitor, backup or worry about the hardware and network. Our experts do all of that for you. We are responsible for the secure data center, network, server operating system and application infrastructure components, providing a stable infrastructure for your applications. Bottom line, We handle the server administration and allow you to focus on your core business.

Benefits at a glance

  • Rapid deployment of IT resources
  • Enhanced security and reliability within the IT environment
  • Lower operating costs and improvied ROI
  • More efficient management of in-house resources and personnel
  • Better systems performance
  • Less downtime
  • Responsive expert customer service

Why Fpweb.net? See what others are saying:

“Fpweb.net is providing great support and super speedy responses as usual. Nice when speed is the norm huh?”

Eric Harlan(@ericharlan), Baltimore SharePoint User Group

“Thought customer service was dead? Not with Fpweb.net SharePoint Hosting…
Fpweb.net is AWESOME…”

Jason Harris(@harrisja), David Evans & Associates

“Nothing but good things to say about Fpweb.net - they get five stars from me.”

Mark Miller(@EUSP), EndUserSharePoint.com

“I appreciate the good work your team does every day. They keep my clients happy.”

Steve Weltman, www.absolutenets.net

“After evaluating several SharePoint service providers, Fpweb.net stood head and shoulders above the rest…”

Anthony Acosta, Acosta Technologies, Inc.

“Fpweb.net support has been legendary…”

Louis C McDavid III,Risk Strategies

“We clearly made the right choice…”

Guy Warner, Pareto Energy

Certifications, Competencies & Hosting Compliance
Fpweb.net maintains a wide range of certifications including SSAE 16 SOC I Type II, Safe Harbor and multiple Microsoft® competencies. Plus, to help our clients meet critical regulatory and security requirements, our systems are * ready to tackle your hosting compliance requirements for Sarbanes-Oxley, HIPAA and more.
*A 3rd party firm may be required to declare a solution compliant

We’re ready for anything.
We manage the most demanding server apps around. From SharePoint 2010 to Exchange hosting. All this, with an experienced team of engineers to support you from the start.

Expert hosting services from a
Microsoft® Gold Certified Partner

As leading experts in the SharePoint hosting industry, Fpweb.net is recognized as a Microsoft Gold Certified Partner. This is a prestigious recognition held by only the top 1% of all Microsoft partners globally. Our engineers are constantly updating their technical expertise to remain on the forefront of the latest Microsoft product offerings, including SharePoint 2010, Exchange 2010, OCS 2010, CRM 5, Microsoft Project, PerformancePoint and SQL. View our Microsoft® Gold-Certified Competencies

Easy, online access to Fpweb.net support systems
When it comes to support, Fpweb.net believes it is crucial to deliver quality service across the board. Whether you call in via phone, send an email, or create an online support request, it is our policy to enter each customer issue into our support ticketing system. This allows you, as the customer, to track resolution of the ticket and, additionally, enables us to track the metrics of all incoming customer issues. These metrics allow us to analyze our support process and thus make improvements where necessary.

Live Support
As a U.S. owned and operated company, Fpweb.net’s support staff offers customers a live voice with fast answers. We realize the importance of on-demand support, which is why we are here 24 hours a day for emergency issues. Everyone even down to our Customer Care Receptionist is 100% SharePoint focused. For application needs or non-emergency work, our team is available from 7am to 7pm, Monday through Friday.

A trusted source for your hosting needs

As the leading experts for business class hosting, Fpweb.net serves clients from all major industries including clients from Boeing, the FAA, AEP and many others who utilize our wide array of hosted solutions to improve their day-to-day business. If they trust us… you can too.