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Fpweb.net's SharePoint Support

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What can I expect from Fpweb.net's support?

Whatever it takes. Fpweb.net’s support is the stuff legends are made of. Our support engineers and expert consultants have a level of SharePoint knowledge that you can’t find with other hosting providers. We've been here since the platform was introduced and our expertise ensures your SharePoint deployment is operating at its highest potential 24/7/365.

DID YOU KNOW:

With over 1,500 custom SharePoint environments currently running, our SharePoint support team will plan, build and manage a SharePoint infrastructure that fits your business perfectly.

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An enterprise-grade infrastructure

Fpweb.net’s Managed SharePoint services and proven server configurations are ideal for organizations requiring a secure, highly available and redundant infrastructure that can support their business-critical systems and applications. This is especially true for companies that would rather leverage Fpweb.net’s substantial infrastructure than plan, build and manage one on their own.


Your very own support pit crew

We want you to succeed. It's our passion for SharePoint that drives us to make sure everything is done to your standards. Our SharePoint architects create a solution to your exact specifications. Once it’s carefully engineered and built to spec, it’s supported by our systems engineers. The entire process takes place under the caring watch of Fpweb.net operations management.

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Certifications, competencies & compliances

Fpweb.net maintains a wide range of hosting certifications, standards and audits including SSAE 16 SOC I Type II, Safe Harbor and multiple Microsoft competencies. Plus, to help our clients meet critical regulatory and security requirements, our systems are ready to tackle your hosting compliance requirements for Sarbanes-Oxley, HIPAA, PCI, ISO 9000 and more.


Microsoft Gold Certified Partner services

As leading experts in the SharePoint hosting industry, we are recognized as a Microsoft Gold Certified Partner. This is a prestigious recognition held by only the top 1% of all Microsoft partners globally. Our engineers are constantly updating their technical expertise to remain on the forefront of the latest Microsoft product offerings, including SharePoint 2013.

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Easy access to Fpweb.net support systems

Fpweb.net knows it’s crucial to deliver quality support right when you need it. Whether you call us, send an email or create an online support request, we enter each customer issue into our support ticketing system. You can track the full history and resolution of the ticket. And we’re pretty proud of our average six minute ticket response time and 4.93 out of 5 customer-rated support reviews.


Live SharePoint & Infrastructure Support 24/7

When you need application or server support, you need it now. Fpweb.net’s support staff offers customers a live voice with fast answers. Our on-demand support is available 24 hours a day for emergency issues. Everyone who answers the phone is 100% SharePoint focused. For application needs or non-emergency work, our team is available from 7am to 7pm, Monday through Friday.

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