Most problematic IT tasks in 2017

This graph in a recent Spiceworks Tech Career Outlook caught our attention:

Spiceworks surveyed 476 business leaders in October 2016 from North America, Europe, the Middle East, and Africa about the most problematic IT tasks in 2017. Respondents were from a variety of company sizes including small-to-medium-sized businesses and enterprises, in a variety of industries including manufacturing, healthcare, nonprofits, education, government, and finance.

Let’s break these down, starting at the top.

55% of IT pros indicated that making management understand the importance of IT priorities is extremely problematic and 53% think that getting business leaders to approve/fund important IT projects is extremely problematic.

What if you teamed up with a managed services provider to help educate management about how critical those IT priorities are toward the organization’s priorities – and that the approval and funding of IT projects will help staff work more strategically toward the organization’s core business?

53% of IT pros indicated that ensuring corporate data is secure/safe from security threats is extremely problematic.

While we’re surprised that wasn’t at the top of the survey results, it does go hand-in-hand with educating management to better understand the importance of IT priorities. Cyberattacks are becoming increasingly complex and data breaches are becoming more prevalent. Plus, today’s 500,000 cybersecurity talent shortage will reach 1.5 million by 2020.

According to a June 2016 survey from Osterman Research, almost one out of every two participants indicated their organization had suffered from at least one ransomware attack in the past 12 months. In addition, just four percent of respondents from U.S. organizations said they were very confident in their current security’s ability to prevent a future attack. Ransomware attacks were up 500% in 2016 from the previous year and the average ransom demand more than doubled.

47% of IT pros indicated that keeping IT infrastructure up to date is extremely problematic.

The capital expense of the replacing and maintaining hardware is never ending and can be very costly. Moving to the cloud is not for everyone, but the idea of unloading infrastructure and making that capital expense an operational expense of monthly rent payments is an attractive proposition.

For those who can’t move to the cloud, there’s an option to subscribe to a managed IT provider on-premises so that your staff is freed up to focus on your core business.

47% of IT pros indicated that upgrading EOL software/operating systems on time is extremely problematic.

Keeping up with the upgrades and patches for software and operating systems is imperative for security and performance reasons, but it is so time consuming that it is usually very inefficient to do during peak work hours, which therefore may not be the best use of your staff’s time.

A managed services provider that is available to manage your apps 24/7 could be the option you’re looking for to unburden your team.

45% of IT pros indicated that maintaining up-to-date disaster recovery policies/procedures is extremely problematic.

Disaster recovery adds layers of redundancy to safeguard your data and your business. Aveco says that 20% of companies will suffer from fire, flood, power failures, terrorism, or hardware disasters. Of those without a disaster recovery plan, 80% that experience a significant data loss are likely to go out of business within one month. 43% of businesses that are not able to resume operations within 10 days of a disaster will never reopen.

37% of IT pros indicated that dealing with end user/help desk issues is extremely problematic.

Help desk issues are a sticky situation. End users need a quick response because their issues are the highest priority for them, but it can be challenging for IT pros to focus on core business when continually stopping to handle help desk issues.

A managed services provider that is available to respond to help desk requests within minutes, 24/7 /365, could be the option your looking for to unburden your team.

37% of IT pros indicated that managing new mobile and IoT devices entering the workplace is extremely problematic.

Unless endpoint protection is part of your core business, this quickly growing vulnerability to your organization’s data security is probably something you would rather pay experts who have the NexGen tools to keep up with this, rather than wrestle with yourself.

32% of IT pros indicated that managing a mix of on-premises infrastructure and cloud-based services is extremely problematic.

It feels like a mass exodus to the cloud, but you’re not the only one who needs to keep a few things on-premises. Just like it’s wise to diversify financial investments, it’s wise to compare performance, security, control, and predictable costs of every hosting option.

31% of IT pros indicated that minimizing shadow IT is extremely problematic.

Two words (one word and one abbreviation, to be technically accurate): Secure VDI. Virtual Desktop Infrastructure allows for secure remote computing with the accessibility and ease of use, as if your personal laptop was tucked away safely in a data center.

Visit for more information about how can expand your workforce, fill a gap, or consolidate roles to save money with 24/7 access to expertise, significant multi-role cost savings, and unburden your team so that they can innovate.

2017-11-09T09:24:10+00:00 January 16th, 2017|

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