Wondering what you can do from the Fpweb.net Account Portal?
As our website will explain, there are numerous ways to manage your Fpweb.net Account Portal. This portal is accessible only to Fpweb.net customers and authorized contacts listed on their accounts.
This blog will identify and detail the many uses for your Account Portal.
Contact the Customer Success Team
To contact the Customer Success team from the account portal, click on the Contact Us link on the side bar of the portal, after logging in. Be sure to choose your email address to ensure we reply to the right contact. Also, should you have multiple domains hosted with Fpweb.net, select the one that most relates to your reason for contacting us. Lastly, fill out the message section, and then click send.
Update billing & credit card info
To update your credit card billing information online via the portal, select the Account link on the side bar of the portal site. Then select the Billing Info icon on the account information page. This will take you to the edit page for billing. Be sure to fill each section out fully, and click submit at the bottom of the page when finished.
Add authorized account users
From the Account Information page you may also update the listed safe contact list for your account. It is important to keep this list updated, as non-listed, or incorrectly listed contacts may not receive full support for security reasons. To edit the list, click on Contacts from the Account Info page. Click “Add a contact” to add new contacts, or click “Edit” next to the names to change the current listed contacts in the system. This list is used to verify access for those who call into Support or Customer Care.
Under Manage Logins, you may change how listed contacts access the Account Portal. This is a list of usernames for the Account Portal that shows the last login for each user.
Request invoices & payment history
From the Account Information page, you may also access a list of previous invoices. Click Account from the sidebar of the account portal. Then select “View all” next to recent activity on the right side of the Account page. This will take you to a list of all invoices. You may also click on the most recent displayed invoices on the page as well. These links take you directly to the invoice listed.
Submit technical support requests and Purchase features, storage & more
If you would like to submit support requests or changes to your environment, select the Support link on the side bar of the Account Portal. Then select Tickets from the account support page. Click “Submit a ticket” to open a new support request. (Be sure to select the correct site if you have more than one hosted with Fpweb.net.) Fill out the requested information to provide insight into what the request is for and click submit.
A list of recent tickets will be displayed as well on the main support request page. To reply to an open ticket, click view and then reply to ticket.
The Account Portal also gives you access to quick information on the servers Fpweb.net may be hosting for you. These links will show you what the server’s purpose is, be it SQL, Active Directory or SharePoint, etc. The links will also display IP information and basic specs.
The dashboard link is used as a main overview of the Account Portal. It will display the most common uses for the account portal in a quick access format. It will display the above options, as well as our FAQ’s and Support Knowledgebase provided to clients. Along the right panel, you will also be given a list of Fpweb.net infrastructure alerts, organized by date.
As always, if you have any questions about the Account Portal, please don’t hesitate to ask.