Interested in alternatives to Microsoft Premier Support? Fpweb.net has reduced its prices for its USA-based Premier Support, and still includes a 6-minute support SLA, 24/7/365.
If you think that 60 minutes is too long to wait to get help and you’re paying too much to talk to an overseas call center, check out how Fpweb.net compares to Microsoft Premier Support’s various levels.
On the most basic level, Microsoft Premier Support covers all products, gives you a shared technical account manager, and provides support from 9am-5pm, Monday-Friday with a 60-minute wait. With Fpweb.net, you can get a response within six minutes any time of the day or night. You’ll get a shared USA technical account manager, and we will handle Windows, SQL, SharePoint, Exchange, Office365, Azure, Skype, Project, System Control, Active Directory, Group Policy, .NET, and IIS. Unlike Microsoft, we will also provide you with advisory services, training, as well as upgrades and migrations.
The Standard support from Microsoft is a little more of a step up from its basic level, but Fpweb.net’s Premier Gold blows that out of the water. With still an average of six minutes for a response time (compared to Microsoft’s 60 minutes), Fpweb.net gives you a dedicated USA technical account manager and USA engineer, USA emergency support, upgrades and migrations, health checks, training, and advisory support while Microsoft does not. You can also get that dedicated USA-based support 24/7 at Fpweb.net.
While Microsoft ups their game with its Plus support by providing you with a dedicated technical account manager and engineer, emergency support, health checks, training, and advisory support, Fpweb.net does it for less and all from the USA. Our response time is still a whopping 90% faster than Microsoft’s, and we still provide upgrades and migrations whenever you’re ready to graduate to a new level.
For the top tier of support, you expect to get the very best. Where Microsoft falls short with their 30-minute response time, we excel. We also are proud to provide USA-based support for the same products that you get in all of our levels and will make sure that you receive the best possible service, no matter what time of the day or night.
While our Premier Support isn’t for everyone, if you feel that you are able to order from our menu of services, you will get faster, personalized, USA-based, 24/7 support, save up to 30%, and best of all, your support hours won’t expire.