Problems with SharePoint and Internet Explorer 10?

SharePoint 2013 migrationWith SharePoint 2013 now in full force, customers often call in asking if it’s time to upgrade. It’s a valid question but the only one who can really answer it for your company… is you!

Fpweb.net is certainly here to assist with the upgrade process once you’re ready, but we also want to make sure that your reason for upgrading goes beyond the excitement of a new version and is because your business is ready for the next version. Which leads me to a perfect example of a customer situation that’s worth sharing:

The Problem

A customer contacted me recently with the urgent news that he HAD to upgrade to SharePoint 2013.  I asked if his business was honestly ready to upgrade to SharePoint 2013? His answer was no. Apparently a recently upgraded computer at his office featured the new Internet Explorer 10 and they could no longer update documents in SharePoint, so they HAD to upgrade!

As Sales Director at Fpweb.net, I’m certainly open to helping my customers upgrade, but I also want them to upgrade to SharePoint 2013 on their own terms or because they like the new look and feel (reminiscent of Facebook) or because their users all access the site with their phones and tablets. Basically, move to SharePoint 2013 because of the improved mobile and tablet support, not just because they HAD to.

The Solution

So after a quick check with my SharePoint team, I was informed that you can simply run your SharePoint site in compatibility mode, and it should resolve most of the issues you may be experiencing with Internet Explorer 10 and SharePoint. It’s a relatively simple solution, yet not something people without technical experience may troubleshoot. I quickly realized that we probably have a few of our customers who’d want to know this information, hence this blog.

In order to run your site in compatibility mode all you need to do is follow the instructions below:

To run Internet Explorer 10 in compatibility mode, start by hitting the Alt button on your keyboard to bring up the Internet Explorer 10 toolbar.

Before hitting Alt:

Before hitting Alt

After hitting Alt, notice the toolbar:

After hitting Alt, notice the toolbar

Click on Tools and then Compatibility View Settings and the following screen will appear:

Click on Tools and then Compatibility View Settings

If you are already on your SharePoint site, it will be displayed in the Add this website: box.  If not, simply enter the URL of the website and click the Add button.

Once you have added your site, click the Close button and restart your browser, go to your SharePoint site and you should once again be able to update your site.

Restart your browser, go to your SharePoint site and once again be able to update your site

With this new information available, I called my customer back and relayed the news to him.  He was able to upload again, which, of course, made him very happy. I reminded him that he certainly did need to upgrade at some point, but I wanted it to be on his terms, not rushing into an upgrade that he’s not ready to take on.

So, maybe you’re in the same situation and if so, hopefully this quick tip will help you out too!  But, of course, if you’re ready to upgrade, give us a call and we’ll be happy to help!



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2013-04-22T14:24:16+00:00 April 22nd, 2013|

3 Comments

  1. MariAnne Woehrle May 26, 2013 at 3:00 am - Reply

    Thanks! This helped with another .net site that I was having issues with. Staff were setting to compatibility mode but when they opened a new page it didn’t stay in compatibility mode. This works great.

  2. BenP July 1, 2013 at 2:27 pm - Reply

    Or just install the .NET updates in windows update on your WFEs if you don’t have access to all your consumers’ PCs.

  3. […] and nothing appeared in the logs that had a correlation ID along with it. This happened to be an IE 10 issue, where the site hadn’t been put in Compatibility […]

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