Customer Service

Want to Save 30% on Microsoft Premier Support? We Have the Answer!

2016-01-21T11:10:19+00:00 January 21st, 2016|

Microsoft and its many fantastic products are simply amazing. Countless businesses of all shapes and sizes rely on so many different facets that Microsoft has developed and provides. Whether you’re programming with SQL and operating through Windows, manage your data with SharePoint or Azure, or tackle several tasks through the [...]

How to Exceed Customer Expectations in Four Steps

2015-04-22T09:30:06+00:00 April 22nd, 2015|

FULL DISCLOSURE: This is my first blog here at Fpweb.net. So, I figured I’d do you the favor of talking about something that’s close to my heart and skill set rather than just read a few articles and pretend to know more than you about a topic I’m really just regurgitating recycled information on. Sound [...]

Customer Service Starts with your Attitude

2015-03-13T09:30:58+00:00 March 13th, 2015|

or “How to be a better you and make the world a better place in the process” As a Support Manager at Fpweb.net and someone who’s spent most of their career being “front of house” with customers, I know that, no matter the industry, one constant will always remain – customers [...]

Building Successful Business Relationships with Customers

2014-08-08T09:10:25+00:00 August 8th, 2014|

Making Sense of Relationships in the Modern Workplace Today’s technology makes it easy for us to connect with all sorts of people. Social media outlets such as Twitter, LinkedIn and Google+ are just a few great ways to connect with those in the cloud computing world. These outlets can also [...]

Making Customers, Not Sales: Advice from the experts

2014-06-03T07:51:33+00:00 June 3rd, 2014|

Henry Ford once said, “It’s not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages.” It’s obvious once you think about it, but sometimes we need it thrown back in our face that there is one critical piece of the [...]

No Second Chances for a First Impression

2014-03-21T09:31:28+00:00 March 21st, 2014|

Your actions are a reflection of your business, and first impressions are the biggest influence. As Administrative Support for Fpweb.net, I’m often the first person many people interact with upon calling or visiting our office. This gives me the opportunity to leave a positive first impression of our company. These [...]

Customer Service: What you need to be successful

2014-01-11T10:00:18+00:00 January 11th, 2014|

Ever since my first job as a teenager I’ve worked in customer service positions. Throughout those years I’ve learned some pretty valuable skills for what I believe will lead to success! Obviously, there are many useful skills and traits but I will highlight three that I’ve personally found to be [...]

Your Customers Deserve Your Attention

2014-01-04T10:00:48+00:00 January 4th, 2014|

Are you paying enough attention to your customers? During this time of year, businesses are looking for new and exciting ways to keep their current customers engaged and entice new ones. Everywhere you look there is a sale sign, 50% off, buy one get one free, or hurry offer ends [...]

Common Customer Service Mistakes That Hurt Business

2013-09-16T08:53:10+00:00 September 16th, 2013|

“And in the end, the love you take is equal to the love you make.” – Paul McCartney Randall McIlwaine’s comic vision of bad customer service Chances are you don’t need to be told how important customer care is. You’ve probably been on both sides of the spectrum. [...]

Please Press 1 If You Hate Automated Phone Systems

2013-07-10T15:25:24+00:00 July 10th, 2013|

Customer Service Shouldn’t Mean Dealing with Robots! We’ve all been there. You have a question, a comment, or concern about a service or product you’ve paid for or want to pay for. You call the company (ya know, to actually speak to a human being) and instead you’re hit with [...]