Service Level Agreement

Office 365’s Fine Print: What you need to know

2013-03-06T07:23:34+00:00 March 6th, 2013|

Office 365 is a good fit for some folks. Not so good for others. Like any decision concerning your company’s or customers’ data, you should know all the risks and caveats before making a decision. Here are some important details for you to consider. […]

How to Write a Better Service Provider Agreement (MSA/SLA)

2012-10-08T09:49:49+00:00 October 8th, 2012|

Writing a Better Cloud (Hosting/SaaS) Service Provider Agreement (MSA/SLA) The Master Service Agreement or Master Agreement or Service Level Agreement – call it what you will – is the (usually quite hefty) contract used to govern the future business, transactions and agreements between two companies. […]