How to Write a Better Service Provider Agreement (MSA/SLA)

2012-10-08T09:49:49+00:00 October 8th, 2012|

Writing a Better Cloud (Hosting/SaaS) Service Provider Agreement (MSA/SLA) The Master Service Agreement or Master Agreement or Service Level Agreement – call it what you will – is the (usually quite hefty) contract used to govern the future business, transactions and agreements between two companies. […]