Are you paying enough attention to your customers?
During this time of year, businesses are looking for new and exciting ways to keep their current customers engaged and entice new ones. Everywhere you look there is a sale sign, 50% off, buy one get one free, or hurry offer ends soon. While these options are certainly eye catching at certain times of the year, I wonder what happens during the rest of the year.
Shouldn’t your customers receive just as much attention every day? I must admit that giving lots attention is not an easy task, but it is an important one.
Paying attention is one of the main priorities of Fpweb.net’s Customer Success Team. This group is here to assist with your every SharePoint need. Our customers can feel free to reach out to us at any time, via email, phone or our interactive website. But don’t worry, if we don’t hear from you, you will definitely hear from us with one of our keep in touch (KIT) calls. No selling, no advertising, just checking in.
Fpweb.net lives by our credo to not only meet, but exceed expectations and fulfill unexpressed wishes and needs of our customers. We live by a company culture that sets us apart from our competitors because our goal to be the best in the SharePoint Hosting industry is pursued every day. We do this by offering a product that customers want while helping them to improve day-to-day efficiency within their business.
The Customer Success Team functions by a few simple rules that enable us to make sure that your experience with us delivers nothing but the best. We know that being pleasant is nice, but it takes more than just being likeable.
How We Pay Attention to Customers Every Day:
- Know our product inside and out for your benefit.
- Always strive to solve the problem, not just fix it.
- Pay attention to both technical and nontechnical needs.
- Make ourselves easily accessible and available.
- Focus on our customers’ current and future needs.
- Always give the customer the best experience possible.
Employees at Fpweb.net strive to make the best first impression possible. We then follow up by making those second, third, fourth, and fifth impressions even better.
We realize that customers have typically shopped around prior to selecting us, so we operate by a higher standard. Additionally, our Sales Team understands that customers want to know all about our products, how they work and how SharePoint can make their lives easier. This is why we maintain our customer relationships with a working knowledge and understanding of our customers’ needs.
Customer Success works hard at keeping things flowing smoothly, thus making your business function better.
We keep our eyes open and ears to the ground when it comes to meeting our customers’ needs. Providing excellent service is not just a job, it is a way of life at Fpweb.net. We welcome and promote customer interaction and feedback. Or, as our customer emails say, “We want to hear the good, the bad and the ugly.”
Great service with added value… that is our promise to you, not just during the holiday season, but all year long because creating lasting relationships are a priority for everyone here at Fpweb.net.
Please let me know how I can help you.