SharePoint Help Desk Services 2018-04-16T11:25:30+00:00


Get SharePoint Help Desk Support Services from Certified, US-based IT Professionals.  Fpweb Offers Enterprise-Grade SharePoint Support Desk Services Every Hour of Every Day.  More Than a Traditional Support Desk, Fpweb’s SharePoint Help Desk Services Provide Our Customers with Professional and Immediate SharePoint Help Desk Support Without the Costly Overhead.  Our SharePoint Help Desk Services are Available 24x7x365 via Phone, Email, Web Chat, or Our Secure Web Portal.  Run Your Business, Not Your SharePoint Technology.  Get Pricing Now.

Microsoft Gold Partner
Microsoft Cloud Solutions Provider

SharePoint Help Desk Services & Support For Your Business

Fpweb has the people, skills and certified SharePoint  experience to provide comprehensive SharePoint help desk outsourcing services, empowering you to concentrate on growing your business and succeed with SharePoint.

Lower SharePoint support costs

Improve response time

Provide better user experience

No contract required

61,000 tickets handled

<1% escalated to Microsoft

Industry-Leading SharePoint Help Desk Services

Based out of our St. Louis, Missouri headquarters, you will receive SharePoint help desk support straight from the heartland of the USA.  View monthly reporting to see trends on first-call resolution, time to resolution and initial response times vs guaranteed SLAs.

US Based Support Map

Leverage Professional SharePoint Help Desk Services for Your Business

Fpweb offers unique SharePoint help desk services and SharePoint help desk support options for organizations of all sizes requiring a full- or part-time SharePoint support desk, an application or customer service desk, or a comprehensive technical service resource center. These SharePoint help desk services include outsourced SharePoint help desk (tier 1 only) or fully managed SharePoint help desk (tier 1-4).

Win With Outsourced SharePoint Help Desk Services

Fpweb knows how to run a busy SharePoint help desk. And we are confident that we can run yours.  An outsourced SharePoint help desk keeps your business running smoothly. Fpweb can provide a full or part-time outsourced SharePoint help desk service, application support center or service desk for your own employees or organizational needs. Free up valuable resources with our outsourced SharePoint help desk services.

A SharePoint Help Desk Outsource Solution Winner

Looking for an outsourced SharePoint service desk provider?  Turn to Fpweb for immediate, SharePoint help desk outsourcing services to unburden IT so you can focus on running your business, not your SharePoint technology.  Fpweb offers comprehensive SharePoint help desk outsourcing service to organizations requiring a full-service Microsoft technical resource center, a 24 hour SharePoint help desk or a part-time SharePoint help desk. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.

SharePoint Help Desk Outsourcing Services Yields Powerful IT Support

Our SharePoint help desk outsourcing services allow your business to benefit from the most highly-qualified, certified and technical SharePoint staff anytime and anywhere. You’ll never have to worry about SharePoint recruiting, training, fulfillment, or other related tasks. Unlike other outsourced service desk providers, Fpweb provides enterprise-grade level SharePoint support services at every touch point.

Expert SharePoint Help Desk Outsource Services, Support and Solutions

So, what’s the bottom line? Fpweb has the people, skills, certifications and experience to provide comprehensive SharePoint help desk outsourcing services, enabling you to concentrate on growing your business and turning IT into a competitive advantage for your business, rather than a cost center.

Fpweb Comprehensive SharePoint Outsourced Help Desk Support Infrastructure:

  • Access to certified, US-based SharePoint Help Desk technical staff
  • 24×7 coverage capability and real-time monitoring
  • Online live SharePoint support
  • Online live SharePoint support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support including all Microsoft technologies (except Dynamics AX, Visual Studio)
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tier 1-4 SharePoint support expertise available
  • SSAE18 SOC2 and HIPAA Compliant

SharePoint Help Desk Outsourcing Services Frees Up Time and Cash For Your Business

With the right managed SharePoint support services in place, your organization can spend more time focusing on business development and strategic initiatives. Where other outsourced service desk providers fall short, Fpweb delivers comprehensive SharePoint support that helps organizations keep critical workflows running smoothly. We’ve handled 61,000+ Microsoft SharePoint tickets so far and we are confident that we can handle your Microsoft technology help desk tickets as well.

Global Enterprise-Grade Help Desk Services

Our Help Desk services team sits in St. Louis, Missouri where we run our global Network Operation Center (NOC) for our 1,000+ private cloud hosting customers spanning 80+ countries. To manage and maintain technology, almost all large organizations have a NOC that contains help desk professionals using the latest advanced technology to manage IT resources and devices. However, most small and medium size businesses cannot afford to acquire such technology or staff it with the required professionals.

Since Fpweb has managed over 2.1 billion secure logins, we made the investment for you and make it available to your business within minutes, guaranteed.  With our live help desk, you will speak with a US citizen network engineer at the Fpweb Network Operating Center. Our certified IT professionals can take remote control of your workstation to diagnose and repair your computer issue instantly while you watch. In most instances, your issues are solved in minutes.

Comprehensive SharePoint Service Desk Solutions at Fpweb

Fpweb offers many comprehensive business IT services for small, medium, and large-size businesses and enterprises requiring full or part-time support desk services, application help desk support, customer service desk, or full-blown technical service resource centers. No matter what type of service help desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Fpweb 24×7 Help Desk Center Solves Microsoft Problems Quickly

Let Fpweb provide you a 100% U.S. citizen staffed, customized Microsoft technology Help Desk team using best practices, without capital investment, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock.  Our 24×7 Help Desk Service Center is located in St. Louis, Missouri and serves North America and English-speaking countries world-wide.

By leveraging Fpweb’s 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for all Microsoft technologies including email, networks, servers and Office Suite application support.  Our goal is to help your team leverage technology to be more productive.

Live Help Desk Support Team 24×7

100% of all Help Desk service tickets are answered within 6 minutes (SLA guaranteed).  40% are answered within 3 minutes.  Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our professional yet friendly remote services team. Rest easy knowing we’ve got you covered.

Fpweb 24×7 Help Desk services is staffed with All-American Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity.  These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get faster fixes, less downtime, and more productive users. Every one of our clients has reduced their IT Help Desk operating costs by outsourcing all or part of their help desk operations to Fpweb.

Microsoft Technologies Covered by Outsourced Help Desk Services

  • Windows
  • SharePoint
  • Exchange
  • SQL
  • Dynamics CRM
  • Skype for Business
  • Office 365
  • Azure
  • Systems Center
  • Project
  • Active Directory
  • Group Policy
  • Office
  • Identity Manager
  • Hyper-V
  • IIS

Fpweb has 20+ years of experience providing support for the Microsoft stack and covers all Microsoft technologies except for Dynamics AX and Visual Studio

Help Desk Staff
Microsoft Certifications

  • MCSE – Database
  • MCSE – Infrastructure
  • MCSE – Cloud
  • MCSE – SharePoint
  • MCSA – Windows Server
  • MCSA – Office 365
  • MCSA – Exchange
  • MCSA – SharePoint
  • MCSA – Azure
  • MCSA – SQL Server
  • MCSA – Visual Studio
  • MCSA – Web Apps
  • MTA – Windows Server
  • MTA – Office 365
  • MTA – Exchange
  • MTA – SharePoint
  • MTA – Azure
  • MTA – SQL Server
  • MTA – Visual Studio
  • MTA – Web Apps
  • MTA – Skype for Business
  • MTA – Windows 10
  • MTA – Developer
  • MTA – IT Infrastructure
  • CCNA
  • CCNP
  • A+
  • Network+
  • Security+
  • Cloud+
  • MOS

Expert IT Professionals with a Broad Array of Skills

As users “Bring their own Devices,” (BYOD) and both technologies and threats evolve faster, does your IT Help Desk staff have the “depth” of skills necessary to support cloud, Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery?  Fpweb does.

Instead of keeping up with the latest technologies (training budget) or hiring new IT staff skilled in a particular area (which may be hard to find) let Fpweb provide you the 24×7 Help Desk services you need for each of the skill sets you require.  Gain the experience of Fpweb IT professionals, covering all Microsoft technologies (except Dynamics AX, Visual Studio).  You may only need a resource when a particular problem occurs, but this support could make all the difference. Rest easy with Fpweb in your corner.

24×7 Help Desk and IT Security Services

Utilize our 24×7 Help Desk Services and our ability to monitor cloud, server, and endpoint devices to have us also provide IT Security Services.  Fpweb’s Managed Security Services will provide you the security that cloud providers do not offer.  Learn more about our complete IT Security Services suite.